Return, Exchange & Cancellation Policy
1. This return, exchange and cancellation policy shall only be applicable for purchases made directly from https://schiller.my.
2. Return/Exchange of Products can be arranged under the following reasons:
- If the product(s) has been delivered in a physical damaged or defective condition; or
- If the product(s) is out of date or expired; or
- If the product(s) is different from the order placed
Please contact our customer service team within 7 working days upon receiving your parcel for any request of exchange/ return. A Return Reference Number will be provided should the return is authorised. Any notification or request after 7 working days will not be entertained.
3. Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon issuance of Return Reference Number and proof of return is provided to customer service at email email@example.com
- Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards,) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be unused or hasn’t been installed.
- All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).
- Return must be authorised with a Return Reference Number.
4. Kindly return the item in its original packaging along with the reference to Return Reference Number , invoice and free gifts (if any) that come with it. A replacement will be arranged upon receipt of the returned item (subject to condition stipulated in clause
5. The following guidelines apply for any request of exchange or return:-
- Our customer service team will perform an inspection on the returned goods before arranging for an exchange.
- Free gifts cannot be returned individually or exchanged for cash or credit.
- Customers must attach the following documents for returns to be processed:
- Product Return Form – will be provided by customer service
- Product(s) to be returned
- Copy of invoice
- Any delivery costs incurred during the return process will be refunded to you via a direct bank transfer, provided that the original delivery receipt has been emailed to our Customer Service
6. For wrongly delivered product(s), the customer will be required to notify us and return the wrongly delivered product(s) before we arrange for the correct product(s) to be sent to the customer. The returned product(s) must be unopened.
7. Should the replacement product(s) be out-of-stock, the customer can request for:
- Alternative product(s) of the same value; or
- Refund in term of store credit for the next purchase
8. Should the replacement product(s) value be higher than the purchased item, the customer will have to pay the difference. Whereas for refund process, The company will process the store credit / Refund within 14 working days upon receiving the returned goods.
9. We regret to inform you that we will not be responsible for any loss of product(s) during the return transit. We strongly advise for you to obtain a proof of delivery from your postal / courier service for tracking purposes.
10. Cancellation Policy: Schiller reserves the right to hold or cancel any order with prior notice when deemed necessary. Schiller will proceed with cancellation should circumstances below occur:
- The item is not / no longer available
- Pricing disputes arise
- Product illustration differs from actual product
- Payment failed or not received
- Payment information could not be verified
- The order cannot be shipped to the address provided or where the shipping address could not be verified
- Violation of Schiller’s Terms and Conditions
- Any other unforeseen circumstances that lead to cancellation
Upon cancellation, refund will be processed accordingly and might take up to 14 working days.
11. By placing an order through this website, you acknowledge that you have understood and accepted the terms and conditions mentioned on this site.